Wednesday, 11 December 2013 13:07
Well today at about noon Central Time someone tried to buy several unlocked Iphone 5s on my Newegg account, and have them shipped to Grand Cross Lane in Houston. I started a call to Newegg, and while that happened my email address was changed, and I could no longer get into my account. Newegg call times are a hour. Chat time was 45 minutes. Luckily after 2 disconnections, I have finally gotten someone on the line. Apparently they have to submit accounts to be blocked. They can not do so right away. There is no priority queue for hacked accounts. They recommend you make a new account. I'm not using my decade plus old account.
I have rebates to process, I have no doubt warranties to deal with, and Newegg's current policy is to box your account. They are punishing the customer. I'll update as I have more info.